Theatre Network Australia
Privacy Policy
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Review
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Every 2 years
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Last Review
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April 2026
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Responsible Person
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CEO and General Manager
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Version
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Approved
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1.0
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22 May 2026
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1. Introduction
1.1 This Privacy Policy explains how Theatre Network Australia (TNA) collects and handles your Personal Information.
1.2 Theatre Network Australia is committed to protecting your privacy. Establishing a trusting relationship with our stakeholders is central to our work practices.
1.3 Privacy Legislation means, as applicable, the Privacy Act 1988 (Cth, Australia) or supplements, Australian state or territory privacy laws, or any legislation that replaces those laws.
1.4 In this Policy, Personal Information or Personal Data has the same meaning as in the Privacy Legislation.
2. Purpose
2.1. The purpose of this document is to provide a framework for TNA in managing privacy considerations.
2.2. We apply this Policy to all individuals and entities who interact with or for TNA. This includes (but is not limited to) staff, contractors, members, and anyone who engages with TNA through our activities, programs and website.
2.3. We may update this Policy from time to time in accordance with legislative or operational changes. If you would like us to send you a copy of our changes or you have comments or questions regarding this Policy, please contact us using the details provided in clause 13.
3. Types of information we collect
3.1. The type of information that we collect and hold depends on the nature of a person’s involvement with us.
3.2. We only collect your Personal Information where it is reasonably necessary for us to pursue one or more of our functions or activities, or where the law requires us to collect it.
3.3. Depending on the reason for collecting it, the Personal Information we collect may include (but is not limited to):
(a) your name, company name, role, and contact details;
(b) social media handles
(c) payment information and banking details such as credit card details and billing address if you are purchasing a service (e.g. membership) through us;
(d) Personal Information contained in forms, surveys or applications;
(e) Personal Information contained in queries, or feedback about our services;
(f) usage data (which may include your IP address, the pages you have clicked through on our mail-outs and website, websites that referred you to our sites, information about the device you are using, and your wider geographic location).
3.4 In some circumstances, we collect Sensitive Personal Information, which requires a higher level of protection under the Privacy Legislation. We consciously limit how much Sensitive Personal Information we collect, and we only collect it when we have your consent and the collection is reasonably necessary for us to pursue one or more of our functions or activities. In this Policy, Sensitive Personal Information (or Special Category Data) has the same meaning as in the Privacy Legislation.
4. How we collect information
4.1. We ask you for Personal Information when it is reasonably necessary for the activities in which you are seeking to be involved.
4.2. We will only collect your Personal Information by lawful and fair means, including by email, and through forms on our website or through websites we trust.
4.3. Subject to clause 3.2:
(a) We may collect Personal Information from staff, contractors, members, and anyone who engages with TNA through our activities, programs and website.
(b) On occasion, we may collect Personal Information from a third-party. For example, Personal Information may be provided by third-party websites (refer to clause 9).
(c) We collect user data through log files and cookies.
(i) In some cases you can block or delete cookies and still use our services, although if you do, you will be asked for your email address and password every time you log into an account you hold with us.
4.4. We generally obtain consent from the owner of Personal Information to collect their Personal Information. Consent may be provided via a form, in writing or orally (over the phone or in person).
4.5. You are not required to provide the Personal Information and/or Sensitive Personal Information we request. However, if you choose not to provide it, we may not be able to service your needs (see also clause 6).
4.6. You are free to browse our websites anonymously. However, when you register for one of our services (e.g. TNA membership), we require you to register an account using your legal name and provide a valid email address. Receipts (especially tax-deductible receipts) may be invalid unless accurate information, including your legal name, is provided.
5. How we deal with unsolicited Personal Information
5.1. If we receive your Personal Information from you or a third party without having asked for it, and we determine we do not have a need for it, we will destroy or deidentify the information as soon as practicable, so long as it is lawful and reasonable to do so.
6. How we use your Personal Information
6.1. We use your Personal Information for a range of purposes, including:
(a) providing you with our services;
(b) improving our services through quality-improvement activities;
(c) providing you with information, news, offers and surveys;
(e) helping you to access the most appropriate information and tools associated with our website;
(f) providing you with support if you need technical assistance;
(g) processing payments, including membership fees and donations;
(h) communicating important service-related announcements, changes to our services or policies, or password notifications;
(i) providing you with information about your account and newsletters you have signed up to receive;
(j) answering enquiries and resolving complaints;
(k) complying with directions from authorities or legislative requirements;
(l) screening for or preventing potentially fraudulent, illegal or abusive activity;
(m) storing your data so it is available for your future use of our services.
6.2. We may also collect, hold, use and disclose Personal Information for purposes:
(a) which we explained at the time of collection; or
(b) which are required by law; or
(c) for which you have provided your consent; or
(d) which are necessary for maintaining the reliability and security of infrastructure and services.
6.3. We only use or disclose your Personal Information for the above purposes, or for purposes that you consent to, or for other related purposes that you would reasonably anticipate.
6.4. To the extent you submit content to public areas of our websites (for example, on a public database), it will be available to the public and we may reuse or republish it. If you request that such content be removed, we will promptly remove it.
6.5. If you have any concerns about us using your Personal Information in any of these ways, please notify us immediately.
7. How we store and handle your data
7.1. We hold Personal Information in a number of ways, including in electronic databases, and websites we trust.
7.2 We take reasonable steps to:
(a) make sure that the Personal Information is accurate, up to date and complete, and (in the case of use and disclosure) relevant;
(b) protect the Personal Information from misuse, interference, loss, unauthorised access, destruction, modification or disclosure;
(c) destroy or permanently de-identify Personal Information that is no longer needed. (However, we will keep information for a longer period where necessary to comply with contractual, regulatory or legal requirements.)
7.3 Any Personal Information we provide to you through your online account(s) with TNA is password-protected.
(a) You must not reveal or share your password with anyone.
(b) We will never ask for your password, (whether initiated by you or us).
8. Accessing and correcting your Personal Information
8.1. If you would like:
(a) confirmation that we hold your Personal Information;
(b) to access your Personal Information; or
(c) to correct your Personal Information
you can request this by using the contact details in clause 13.
8.2. We will respond to your request within a reasonable period and within any timeframe specified by the Privacy Legislation. You may make an urgent request to access or correct your Personal Information, which should include the reasons for the urgency.
8.3. Prior to allowing access to your Personal Information, we may ask you to take steps to verify your identity.
8.4. We will allow you to access your Personal Information unless there is a sound reason not to, including where:
(a) giving access would have an unreasonable impact on the privacy of others; or
(b) we reasonably consider that your request for access is frivolous or vexatious; or
(c) it is not permitted under the applicable Privacy Legislation.
8.5. If we refuse to give you access to your information, we will give you a notice setting out our reasons.
8.6. If you believe that information we hold about you is incorrect or out of date, please contact us and we will take all reasonable steps to amend the information in line with your request.
8.7. If the information has been collected on behalf of others (refer to clause 4), we may direct you to contact the relevant party to initiate your request.
9. Third party service providers
9.1 TNA uses some third-party service providers (sub-processors) in order to support our website and operations. These third-party service providers can include foreign entities that operate in an overseas jurisdiction.
(a) We select reputable third-party service providers on the basis of their published privacy policies.
(b) By using our services and interacting with TNA, you acknowledge that third-party service providers that are foreign entities may not be required to protect your Personal Information in a way that provides comparable safeguards as those provided in the Privacy Legislation.
9.2. Any questions related to our use of third-party service providers can be directed to us via the contact details in clause 13.
10. Direct marketing
10.1. We only use your Personal Information to let you know about our services where we have your consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by email or telephone.
10.2. We do not sell your Personal Information to any third-party for the purposes of direct marketing.
10.3. Where you have consented to receiving marketing communications from us, your consent remains current until you advise us otherwise. You can opt out at any time, by:
(a) contacting us as set out in clause 13;
(b) advising us if you receive a marketing communication that you no longer wish to receive; or
(c) using the unsubscribe facility that we include in our electronic messages.
10.4. We do not use your Sensitive Personal Information (refer to clause 3.4) for the purposes of direct marketing.
11. Notification of a data breach
11.1 If we become aware of unauthorised access to or loss of your Personal Information, we will promptly:
(a) notify you;
(b) investigate the cause;
(c) do our best to remedy any consequences; and
(d) tell you what steps we have taken to prevent a reoccurrence.
11.2 Unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, are handled in accordance with the relevant authority as follows: oaic.gov.au/privacy/notifiable-data-breaches.
12. Complaints
12.1 If you have a complaint about how we collect or handle your Personal Information, please contact us using the contact details in clause 13. We treat any claims of privacy breaches seriously and will do our best to respond to your complaint within seven days of receiving it.
12.2 If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner in Australia or the Office of the Privacy Commissioner in New Zealand.
13. How you can contact us
13.1 Please contact us if you have any queries about the Personal Information that we hold about you or the way we handle it. Our contact details are set out below:
(a) Call us on (03) 9947 1015 or
(b) Email us on info@tna.org.au
(c) Send a letter to us at:
Theatre Network Australia
Level 1, Trades Hall
54 Victoria St, Carlton VIC 3053
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